Privacy Policy

1. Introduction

Genius Services Ltd. (“we,” “us,” or “our”) respects your privacy and is deeply committed to safeguarding your personal data in compliance with applicable data protection laws. This Privacy Policy is designed to inform you about the types of personal information we collect, how we use it, and the steps we take to protect it when you interact with our website https://mycleaningservice.co.uk/ or engage our professional cleaning services. Our aim is to ensure complete transparency and to uphold your rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process various categories of personal information depending on how you interact with us:

• Contact Information: Full name, phone number, email address, and physical address for service delivery and communication purposes
• Service Details: Specific information about the type of cleaning services you request, preferred dates, and special instructions
• Payment Information: Billing and transaction data, including method of payment (note: we do not store complete card details for security purposes)
• Technical Data: Device type, IP address, browser type and version, time zone settings, operating system, and information on how you use our website
• Correspondence: Any messages, queries, complaints, or feedback submitted via email, our website’s contact forms, live chat, or telephone communication

3. How We Use Your Information

Your personal data is used to ensure the effective operation and continuous improvement of our business. Specifically, we use your data to:

• Deliver and manage cleaning services in line with your requests
• Process payments securely and issue invoices or receipts
• Communicate important updates, confirmations, and customer service responses
• Optimise our website content and user interface based on analytics
• Comply with applicable legal, financial, and regulatory obligations
• Prevent fraudulent activity and maintain business security

4. Legal Basis for Processing

We only process personal data when a lawful basis is established. These include:

Consent: Where you have clearly agreed to our processing of your data

Contractual Obligation: To fulfil the service agreement between you and us

Legal Requirement: To comply with our legal responsibilities (e.g., record-keeping)

Legitimate Interests: For internal business processes such as improving services or maintaining system security, provided your fundamental rights do not override these interests.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share necessary data with trusted third parties, including:

• Secure payment processors to complete financial transactions
• Third-party service providers or contractors (e.g., IT consultants, subcontracted cleaners) bound by confidentiality agreements
• Government agencies, regulatory bodies, or law enforcement, if legally required

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above. This includes:

• Completion of service contracts
• Tax and accounting requirements
• Potential legal claims resolution

Data no longer needed is securely deleted or anonymised.

7. Your Rights

Under data protection legislation, you have several rights in relation to your personal information, including:

• The right to request access to the data we hold about you
• The right to rectify inaccuracies or incomplete information
• The right to request erasure (“right to be forgotten”)
• The right to restrict or object to data processing under certain circumstances
• The right to data portability
• The right to withdraw consent where applicable

To make a request, please use the contact information provided below.

8. Data Security

We implement robust administrative, physical, and technical safeguards to protect your personal data from accidental loss, alteration, disclosure, or unauthorised access. These measures are reviewed regularly to maintain a high standard of data security.

9. Cookies

Our website may use cookies and similar tracking technologies to personalise your experience, understand usage patterns, and gather aggregate data. You have control over cookie preferences and may adjust settings in your browser.

10. Third-Party Links

Our website may contain hyperlinks to third-party websites for your convenience or information. We are not responsible for the privacy policies, content, or data handling practices of external sites.

11. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We encourage you to review this page regularly. The “Last Updated” date will be revised to indicate the most recent changes.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

• Phone: +44 77603 64503
• Email: info@mycleaningservice.co.uk
• Address: Office 1, 6-8, Hallfield Road, Bradford, England, BD1 3RQ, Bradford, United Kingdom