Online Booking

Privacy Policy

Genius Services Ltd – Professional Cleaning Services

At Genius Services Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our services or communicate with our team. By engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to our data handling practices.

Information We Collect

We may collect personal information from you when you interact with our services. This includes information you provide directly, such as through booking forms, contact requests, or consultations. Examples of personal data include your name, email address, phone number, service requirements, preferred dates and times for cleaning, address, and any other information provided in correspondence.

We also collect information automatically through cookies, analytics tools, and server logs. This may include your IP address, browser type, device type, pages visited, visit duration, and navigation patterns. Collecting such data helps us improve our service performance and understand client preferences, enabling a better, more personalised experience.

Additionally, we may gather information from third-party sources if you interact with us via social media, promotional campaigns, or through trusted service providers. This information may include demographic details, interests, and previous interactions with our brand.

How We Use Your Information

We use the information we collect for multiple purposes:

  • Firstly, to provide and improve our services, including scheduling cleaning appointments, tailoring cleaning packages to your specific needs, and ensuring timely communication. By understanding your preferences and requirements, we can deliver a more personalised and effective cleaning service.
  • Secondly, we use your information for administrative and operational purposes, such as responding to inquiries, processing payments, managing bookings, and generating invoices. Accurate records also help us comply with legal and regulatory requirements, including tax and health and safety obligations.
  • Thirdly, your information allows us to enhance the user experience, including improving navigation, service functionality, and content presentation. Analytics data is used to understand how visitors interact with our services, which offerings are most in demand, and how to optimise our workflow and communication.
  • Fourthly, your data may be used for marketing and promotional purposes. This includes sending relevant updates, special offers, newsletters, or service reminders via our official email info@mycleaningservice.co.uk. Any marketing communication will only be sent if you have provided consent where required by law. You can manage your marketing preferences or opt out at any time by contacting us at this Gmail address.
  • Finally, we may use your information for security, fraud prevention, and risk management purposes. Monitoring unusual patterns or attempts to misuse our systems helps protect both our business and our customers.

Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following legal grounds:

  • Contractual Necessity: Processing is necessary to provide the services you requested, such as completing bookings and delivering cleaning services.
  • Consent: Where applicable, we rely on your explicit consent for marketing communications, newsletters, or analytics tracking.
  • Legitimate Interests: We may process data for operational, administrative, and security purposes, including improving services, maintaining a secure platform, and understanding client engagement.
  • Compliance with Legal Obligations: Processing is required to comply with applicable legal and regulatory requirements, including accounting, taxation, and health and safety standards.

How We Share Your Information?

We do not sell or rent your personal data to third parties. However, we may share information with trusted service providers to support our operations. These include:

  1. Payment Processors: To securely handle online payments and bookings.
  2. Analytics Providers: To monitor performance and client interactions.
  3. Third-Party Vendors: For marketing, promotional campaigns, or email distribution where consent has been provided.
  4. Legal Authorities: When required by law or to protect against fraud, security breaches, or other unlawful activities.

All third-party providers are carefully selected and required to comply with applicable data protection legislation. Contracts are in place to ensure the safe handling of your personal information and restrict use solely to the purpose for which it was shared.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve service functionality, track performance, personalise content, and deliver marketing communications. Cookies may store information such as your browsing preferences, previously viewed services, and details entered in booking forms.

Cookies may be classified as essential, functional, analytics, or marketing cookies. Essential cookies support service operation, while functional cookies enhance user experience. Analytics cookies provide aggregated insights to improve navigation and content, and marketing cookies allow for relevant promotions and offers.

You can manage cookies through your browser settings or through the cookie consent banner. Disabling cookies may affect certain features, such as online bookings, form submissions, and personalised content.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Session-based information is deleted once the interaction ends, while other data may be retained for months or years, depending on its relevance to ongoing services or regulatory requirements.

After the retention period expires, we ensure that personal information is securely deleted or anonymised to prevent identification.

Security of Personal Data

Protecting your personal information is of utmost importance. We implement technical and organisational measures to prevent unauthorised access to, loss of, or misuse of data. This includes encryption, secure storage, restricted access to internal personnel, regular security audits, and staff training.

While we strive to ensure the highest level of security, no method of electronic storage or transmission is completely secure. By using our services, you acknowledge the inherent risks involved and agree to our mitigation measures.

Your Rights

Under applicable data protection legislation, you have certain rights regarding your personal data. These include:

  • The right to access your personal data and obtain information about how it is used.
  • The right to rectification of inaccurate or incomplete information.
  • The right to erasure, requesting that your personal data be deleted where lawful.
  • The right to restrict processing, limiting how your data is used under certain conditions.
  • The right to object to processing, particularly for direct marketing purposes.
  • The right to data portability, receiving your personal data in a structured, commonly used format for transfer to another provider.

To exercise any of these rights, contact us at our official Gmail info@mycleaningservice.co.uk. We will respond within the required timeframe.

Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal information from minors. If you believe a child has submitted information, please get in touch with us immediately, and we will remove the data and associated records.

International Data Transfers

Some of our service providers, such as analytics or payment processors, may store or process data outside the United Kingdom. When data is transferred internationally, we ensure that safeguards are in place, such as approved contractual clauses or verification that the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Privacy Policy.

Contact Information

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Genius Services Ltd

163 Knolton Way, Slough SL2 5SP, United Kingdom

Email: info@mycleaningservice.co.uk

Phone: +44 77603 64503

Website: https://mycleaningservice.co.uk/

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection matters.